I always feel welcome at the dealership. Everyone, regardless of department, is friendly and helpful. There are some new faces, but the same applies. Jay and Brian in sales / finance have gotten me the bikes I wanted. Al and the guys in service, have turned them into what I wanted. Parts can get you pretty much anything you need and fairly quickly if it isn't in stock. The women in apparel are awesome and can find you that helmet you were looking for. I have no complaints. My only suggestion / wish is that service had a dyno. Nevertheless, I highly recommend Williams and their staff.