A big thank-you to Andrew at service and PJ the tech for their prompt response to my bike issue. Also, thanks to Jim for picking up my bike.
I appreciate the quick analysis of my bike's problem and availability of the part. The short turn around time to fix my bike enabled me to do my weekly Polar Bear Grand Tour ride of over 200 miles to Riverview Beach Park down by the Delaware Memorial Bridge. Thanks again to the William's team! (Employee: Andrew L, PJ Lamonica)